The care provider is encouraged to visit you at home before beginning the service. This will ensure that you are satisfied with your choice of provider and allow you the opportunity to address the needs and give them the chance to see the atmosphere in which they are going to operate. If necessary, when the provider comes, arrange for a member of your family or friend to be present. You may want to check out Waltham Home Care Agency for more. Any questions you may have during their stay will be addressed by a good care provider.
If you hire an organisation, a contract setting out the terms and conditions should be issued to you.
You should be kept aware of any problems related to your treatment and you may want to recommend that a family member or friend be kept informed as well.
Employees should regard you as a person with dignity and value, and your privacy must be protected at all times.
There must be specific written instructions and robust protocols for how medicine should be treated and supported by employees.
You should be able to make your own choices and encouraged to preserve your freedom.
Providers of home care must have in place policies that secure you and the way you are handled and cared for.
This will include policies and procedures that decrease the risk and possibility of an accident for you or your employees.
Policies that protect you from any form of aggression, including physical, emotional and financial abuse, will be in effect. If you ask them to purchase items or pay bills on your behalf, a policy must be in place that sets out how employees can manage money.
Workers are asked not to accept gifts or cash from their customers, and the department will provide specific instructions to ensure that employees do not involve you in lending or borrowing cash or taking care of something on your behalf that is valuable.
Employees should make sure that when they work for you, you are safe and happy in your own house. This will require an agreement on your home access agreement,
Staff would have ID cards displaying a photograph of the care worker, their name, department name, agency contact information.
The agency staff will keep a written record of the treatment given, including any improvements in your health and any injuries that have occurred.
They will conduct risk analyses of the home as well as a manual handling test as part of the agency tour. This will determine how they will help move you safely. Employees will be professionally qualified to use devices such as a hoist to help you comfortably carry your weight.
Paying an organisation for home care
A clear indication of costs for the services of the agency will be provided to you. For weekdays, evenings and weekends, various agencies charge varying rates. On bank holidays, there is always a higher fee. Ask if you need to be made aware of any extra costs. In the contract between you and the agency, all expenses will be written. For the previous month’s service, you should be invoiced at regular intervals.
In most situations, the care workers will have a timesheet that will require your signature. Always verify that the duration of the visit is right. It may seem easier to sign just once a week, but you may be charged the incorrect amount if you do this and it would be hard to prove otherwise. Some companies may provide electronic tracking where the ‘check-in’ care workers use their cell phone or insert a pin number into the landline. When they use this device, there is no cost to you and it tracks the exact time the care workers are with you. This system’s added value would highlight any missed calls by the care workers to the provider, thereby reducing the chance of not receiving a call from you.